1 source filed · EN 1
64% of workers used AI at work in the past 12 months, up ten points; daily GenAI use rose from 14% to 22%; 59% expect their AI use to increase.
64%workers who used AI at work in the past 12 months, up ten points year-on-year
1 source filed · EN 1
AI use "sometimes, often or always" rose 12 points, from 39% in 2025 to 51% in 2026; growth came mostly from people aged 30 and older (+16 points for 30-39, +13 for 40-64, +16 for 65+, +5 for 18-29).
39% to 51%US adults using AI sometimes or more, 2025 to 2026
1 source filed · EN 1
85% are open to collaborating with an AI agent; 74% would have one execute tasks such as returns or renewals; 32% would let it make purchase decisions within limits; 9% would allow fully autonomous buying.
74%consumers who would trust a personal AI agent more than their best friend to make a purchase for them
1 source filed · EN 1
Countries covered: Australia, Canada, France, Germany, India, Italy, Japan, Singapore, the UK and the US.
71crossover points where different teams in one agency asked for the same or similar assurance information