2026 Work Trend Index: Agents, human agency and the frontier firm
In a sample of about 105,000 Copilot chats from one week in February 2026, 49% of user goals supported cognitive work (analysis, decisions, problem solving); 19% interacting with others, 17% producing work, 15% finding information.
19%AI users in the Frontier zone, where individual capability and organisational readiness are both high