2 sources filed · EN 1 · RU 1
Rollout of real sends went 10%, 30%, 50%, 100%, with dry run as default and sends held when the model layer failed.
605 of 655specialists' closing messages that also invited the buyer to write again, which defeated keyword rules
Timeline: two pilot agents in late 2025; a Q1 2026 pilot with 4 agents and 20 scenarios; 6 agents by mid-2026; live to 50 L2 call-centre and branch staff in Q3 2026 with 8 agents and more than 150 scenarios across six business divisions.
70 / 20 / 10 percentrequests resolved by keyword match with no model, by a lightweight model, and by the full orchestrator
1 source filed · EN 1
On 132 real, de-identified support cases, guidance was rated procedurally equivalent to ground truth on 99.2% and evidence-sufficient on 83.3%.
99.2%cases where the skill's guidance was judged procedurally equivalent to human-approved ground truth