1 source filed · EN 1
Deployment: seven regions (Saudi Arabia, Brazil, Hong Kong and four Gulf states), several languages; tasks include missing items, delays, refunds and handoff to staff.
6.42% to 1.97%offline inspection Bad Case rate of the in-house 31B model over five iterations; incumbent GPT-5.4 at 4.60%
1 source filed · KO 1
Sectors: manufacturing and construction; finance, insurance and securities; retail and e-commerce; IT, telecoms and services.
18% / 29% / 45%AI-using firms that cut CS staff / added staff / redeployed without cuts
1 source filed · EN 1
On 28 August 2024 the AI's share of cold leads jumped from about 25% to above 60%; its share of hot leads stayed below 10% in daytime hours.
below 25% to above 60%jump in the share of cold leads handled by the AI voice agent at the 28 August 2024 expansion