---
id: "lib-2026-09-29-3000-100-llm"
type: "library"
title: "От 3000 сессий в месяц до 100 в секунду: как LLM заменила ручную оценку ботов поддержки"
lang: "RU"
org: "MTS AI (MWS AI)"
source_type: "Practitioner post"
date: "2026-09-29"
week: "2026-W40"
url: "https://nosov.ai/library/lib-2026-09-29-3000-100-llm/"
original_url: "https://habr.com/ru/companies/mts_ai/articles/1087852/"
tags: ["ai technology", "business transformation"]
---

# От 3000 сессий в месяц до 100 в секунду: как LLM заменила ручную оценку ботов поддержки

## English summary

Support-bot quality: manual assessment of about 3,000 sessions/month replaced by an LLM metric at about 100 sessions/s, handling about 100k text-bot sessions/day; customer ratings exist for 1/34 of text chats and 1/471 of voice calls; 40% of surveyed customers did not want a bot at all, 26% carried over prior irritation.

Original: https://habr.com/ru/companies/mts_ai/articles/1087852/